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Ordering Information

Orders: Email info@themintbox.com or fax 317-704-8140

Minimum Order: $100. Drop shipping is available.

Shipping: Orders are shipped via Fedex Ground. Express options are available.

FOB: Carmel, IN 46032

Production: Please allow 7-10 business days for production, from art approval. Advise us with any rush requests.

Proof: All new orders will receive a digital proof.Once approved, the order will be sent into production.

Return/Exchange Policy: Production begins on all orders once the order is received from the customer. Since the orders are made to order, we are unable to accept any returns. If we have sent you the wrong item or the item is damaged, please contact us within 10 days for a replacement or credit. Canceled orders will incur a charge equal to value of products in production and/or already produced.

Terms: Payment is due Net 30 days from invoice date to customers with satisfactory credit ratings. Late payments may result in loss of credit terms. Until credit is established, advanced payment can be made by Visa, MasterCard, American Express, or Discover card. A 3% service charge will be added to Net 30 accounts if paid with a credit card after shipping. There is a $20.00 service charge on all returned checks.

Credit Account: Credit card required for first order. To establish a Net 30 credit account, please provide three trade references plus one bank reference. Submit request in writing to: info@themintbox.com. Late payments will result in a loss of credit.

Claims for Damage: All claims for damages or shortages must be reported within 10 days of receipt of shipment. In case of damage, file a claim with carrier immediately. Always retain all packing materials for the carrier to inspect. A credit memo will be issued to resolve damage.

Liability Limit: This product has been thoroughly inspected before shipment. In the unlikely event of a product defect (excluding breakage), the Company’s only obligation and buyer’s exclusive remedy is the replacement or repair of the product at no charge to the buyer. The Company shall not be liable for any direct, consequential, or incidental loss or damage.


Artwork Submission: Send files to info@themintbox.com. Vector file formats (AI, EPS, PDF) preferred. TIF, JPG, and PSD are also acceptable if 300 dpi or higher.

Setup Charges: Additional charges may be added for nonconforming artwork. We will advise before any work is done. Art setup of $40/hr will be invoiced (minimum of one hour).

Summer Time & Hot Weather Shipping

While we ship year-round, during the warm months and to warm weather locations, we strongly suggest that the shipping time is no more than 2 days. We also recommend shipping in a cooler box with ice packs. There is an additional charge of $8.00 per shipping box, which includes the cooler and ice packs.